Opulence Rooms Privacy Policy

 

Effective Date: 1st May 2023

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1. Introduction

Welcome to Opulence Rooms. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website and services.

2. Information We Collect

2.1 Personal Identification Information:
We may collect personal identification information in various ways, including but not limited to, when Users visit our site, register, fill out forms, and in connection with other activities, services, features, or resources we make available. Users may be asked for their name, email address, mailing address, phone number, and credit card information.

2.2 Demographic Information:
We may collect demographic information such as your gender and birthday.

2.3 Preferences and Interests:
Information you choose to disclose during interactions with our Travel Advisors, including preferences about our services, lifestyle details, and basic information on your family circle.

2.4 Health Information:
Information related to potential adverse effects caused by food in restaurants and hotels we offer, or information related to your mobility and other health concerns.

2.5 Device and Usage Information:
If you use our websites or mobile apps, we may collect information about your browser, the device you use, and your browsing behavior.

2.6 Location Information:
With your consent, we may collect your GPS location when you use our mobile app. We might also track how often you use the app and where you downloaded it.

2.7 Third-Party Information:
We may collect information about you from third parties, such as social media platforms.

2.8 Information About Others:
If you provide information about others, such as people you are booking on behalf of, you must ensure they understand how their information will be used and have given their permission.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Improve Services:
To better understand your interests and concerns and to enhance our services. This includes customizing your experience and tailoring our marketing activities to your needs.

3.2 Provide Services:
To respond to your requests or questions, manage your bookings, and communicate with you about your account or our relationship.

3.3 Security Purposes:
To protect our company, customers, associates, websites, and apps against fraud, theft, or any wrongdoing.

3.4 Marketing Purposes:
To contact you, subject to your consent when applicable, about new services, hotels, destinations, and special offers.

3.5 Analytics Purposes:
To analyze our e-reputation, measure the effectiveness of our online campaigns, and improve our marketing efforts.

4. Sharing Your Information

4.1 Legal Disclosures:
We may disclose your information to comply with legal obligations, identify or contact someone violating our terms, detect fraud, assist with delinquent accounts, as evidence in litigation, or protect the safety and security of our users and the public.

4.2 Service Providers:
We may share your information with independent contractors, vendors, and suppliers to perform specific services related to our business, such as hosting, payment processing, fraud screening, data analysis, and marketing services.

4.3 Aggregate and De-Identified Information:
We may provide aggregate, anonymous, or de-identified information about users for marketing and research purposes.

5. Legal Basis for Processing Your Information

We will only use your personal data when the law allows us to. This includes:

• Performing the contract we are about to enter into or have entered into with you.

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

• Compliance with a legal obligation.

6. Cookies and Tracking Tools

6.1 Types of Cookies:
We use cookies to collect information for various purposes, such as facilitating your browsing experience, tracking your behavior on our site, and analyzing site activity to improve our content.

6.2 Social Media Cookies:
Social networks may track your information even if you do not use their functionalities on our site. We invite you to review their privacy policies to manage your preferences.

7. Protecting Your Personal Information

We implement appropriate technical and organizational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, the internet is not completely secure, and we cannot guarantee the absolute safety of your information.

8. Changes to This Policy

Our Privacy Policy may change from time to time to reflect changes in our processing of your personal information. We will notify you of any material changes as required by law and post an updated copy on our site.

9. Contact Us

If you would like to update your information or have any questions about the protection of your personal information, please contact us by email at info@opulencerooms.com.

Last Updated: 1st May 2024

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This Privacy Policy is designed to help you understand how Opulence Rooms collects, uses, and protects your personal information. If you have any questions or need further information, please do not hesitate to contact us.